ING Bank

Appronto and the ING team are partners in innovation and regularly develop new applications. A great example is a project in ING’s Document & Content Services department. This team is responsible for handling all process and transaction communications for the eight million customers of the bank. At ING, 600 customer journey experts (CJEs) work in small, multidisciplinary and self-organising teams (squads) that are responsible for, among other things, optimising the customer journeys of the bank’s clients.

To provide people with the best possible customer journey, it was necessary to create an internal environment in which the CJEs could collaborate more efficiently and effectively with each other in the field of customer communication. In 2019, the CoCoS project, a joint effort of ING, Appronto and Mendix, was nominated for the Computable Awards in the Digital Transformation of the Year category .