Get the full
potential of
your Mendix
applications

Certified Support Partner for Mendix, covering the full application management spectrum

Appronto is a Certified Support Partner. This status has been assigned to us by Mendix because we have the right people, knowledge, tools and processes to manage Mendix applications at the highest level. It shows that our customers can rely on a certified support and management department 24/7. We offer our customers all types of support, namely:

• Incident
  Report your incident in the user-friendly service portal and our service desk will handle the incident according to the appropriate Service Level Agreement. You always receive progress reports.
• Capacity
  We measure the performance of your applications and give advice based on processing and storage capacity, including where your application has performance bottlenecks.
• Continuity
  Prevent calamities through fraud prevention, security, version management of Mendix and preventive optimisation of databases.
• Adaptive
  We ensure that your application keeps conforming to changing requirements, including legislative changes. Your application grows with changing needs.
• Availability
  We ensure that your application is available, the required performance is achieved, and the service desk is available.
• Perfect
  Continuous improvement of the quality of the application, such as user-friendliness, maintainability and documentation.

This is not all

With the Application Audit, we objectively gain insights into the status of your application. This allows you to make a well-founded decision about the future-proofness of the application and how to secure it. We conduct a thorough analysis of the application architecture, score your application according to the ISO25010 standard, as well as provide a review of the application through the lens of the Mendix Best Practices and an overview of the quality of your data security. The results are summarised in a clear report. The results of the ISO25010 test and Mendix Best Practices analysis also remain available online for twelve months, allowing you to follow up on all recommendations.

With the Application Audit, we objectively gain insights into the status of your application. This allows you to make a well-founded decision about the future-proofness of the application and how to secure it. We conduct a thorough analysis of the application architecture, score your application according to the ISO25010 standard, as well as provide a review of the application through the lens of the Mendix Best Practices and an overview of the quality of your data security. The results are summarised in a clear report. The results of the ISO25010 test and Mendix Best Practices analysis also remain available online for twelve months, allowing you to follow up on all recommendations.

Application Monitor

To provide continuity for your organisation, it is important that all Mendix applications work properly and do not suddenly fail. You strive for the best possible user experience and you can achieve that through a reliable application that is optimally available. To help organisations with this, Appronto has developed the Application Monitor.

The Application Monitor aims to increase the availability of Mendix applications and provide insights that help you to shorten resolution times. The application monitor is the basis for the Mendix management services that we provide.

What components does the Application Monitor contain?

• SSL certificates monitor
• Release Monitor
• User Monitor
• Usage analysis based on Google Analytics
• Independent up/down check
• Database up/down check
• Infrastructure check
• Chain test
• Auto-restart
• Mendix log analysis
• Dynamic escalation

Platform Management

Platform management focuses on maintaining the infrastructure that supports your Mendix applications. If you use the Mendix cloud environment, this is part of the platform support that comes with your Mendix environment. If your Mendix environment is hosted by your organisation or by your hosting party, they are responsible for this. In all cases, our Mendix Management Service can take care of the communication so you have a single point of contact.

The six benefits of our Mendix Management Service:

• Management by specialists with years of experience in the development and management of Mendix applications.
• Professional implementation of the Service Level Agreement (SLA) and knowledge assurance.
• Good availability and high involvement from our service desk.
• Customised service for incident management (24/7) and periodic preventive maintenance.
• Periodic reporting on SLAs and regular consultation on the status.
• Fast and flexible implementation of new requirements within the agreed budget.